Privacy Policy

Privacy Policy

Information We Collect

To deliver a tailored shopping experience for your home & kitchen essentials (Air Fryer, Enamel Pot, Storage Box) and ensure order accuracy, we collect personal information in strict compliance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs):
  • Contact & Shipping Details: Full name, email address, phone number, and shipping address (including access notes for large items like Air Fryers, e.g., “no lift access—ground floor delivery”). This enables safe delivery and critical updates (e.g., shipping confirmations for Storage Boxes, delivery windows for Enamel Pots).
  • Payment Information: Processed exclusively through secure third-party gateways (Visa, Mastercard, PayPal, Apple Pay). We never store full credit card numbers, CVV codes, or sensitive financial data—your payment details are protected by end-to-end encryption and PCI DSS compliance.
  • Product-Specific Data:
    • For Air Fryers: Voluntarily provided details like family size (for capacity recommendations, e.g., “2L for 1–2 people, 6L for 4+ people”) and countertop space (to confirm fit for large models).
    • For Enamel Pots: Cooking habits (e.g., “daily stovetop use vs. occasional oven baking”) and preferred size (e.g., “20cm for sauces, 28cm for family stews”).
    • For Storage Boxes: Usage needs (e.g., “food storage vs. closet organization”) and space dimensions (for stackability advice).
  • Website Usage Data: Browsing activity (e.g., views of Air Fryer wattage, Enamel Pot color options) and cookie data (to save preferred product sizes or styles for future visits). Cookies are optional—see “Your Privacy Choices” for opt-out details.

How We Use Your Information

Your data is used solely for legitimate, transparent purposes tied to your purchase—no unapproved use:
  1. Order Fulfillment: Process, pack, and ship items; share user guides (for Air Fryer setup, Enamel Pot care) and tracking links via email.
  2. Customer Support: Respond to inquiries (e.g., Air Fryer heating issues, Enamel Pot chipping, Storage Box lid malfunctions) and resolve defects via example30messiah@icloud.com.
  3. Personalized Updates: Send home-related news (e.g., new smart Air Fryers, non-stick Enamel Pots, eco-friendly Storage Boxes) only if you opt in—unsubscribe anytime via email links.
  4. Legal Compliance: Maintain order records for tax purposes, adhere to Australian safety standards (e.g., food-grade Enamel Pot coatings, heat-resistant Air Fryer materials), and comply with consumer protection laws.

Data Security

We prioritize protecting your sensitive information with industry-leading measures:
  • All data transmitted between your device and our platform is encrypted via SSL/TLS protocols (indicated by “https://” and the browser padlock icon).
  • Personal data is stored on Australian-based, password-protected servers with firewalls and regular security audits—only authorized team members (trained in APPs) can access necessary details (e.g., delivery addresses for Air Fryers).
  • Third-party partners (payment processors, carriers like Australia Post, Aramex) are contractually bound to keep your data confidential, comply with the Privacy Act 1988, and only use it to fulfill their service (e.g., delivering an Enamel Pot).

Your Data Rights (Under APPs)

You have legally protected rights regarding your personal information, which we facilitate free of charge:
  • Access: Request a copy of all data we hold about you (e.g., Air Fryer order details, saved storage needs).
  • Correction: Update inaccurate information (e.g., a changed shipping address for Storage Boxes).
  • Deletion: Request permanent removal of your data (we retain minimal records only for tax/legal compliance, such as order invoices).
  • Restriction: Ask us to limit data use (e.g., pause promotional emails while keeping order updates active).
  • Complaint: Lodge a privacy-related complaint via email—we investigate and respond within 30 days (per APP 13).
To exercise these rights, email our support team at example30messiah@icloud.com—we may ask for proof of identity to protect your privacy.