Terms & Conditions

Terms & Conditions

Order Acceptance

Your order is confirmed only when we send a formal confirmation email to your provided address. We reserve the right to cancel orders for:
  • Stock shortages (for non-custom items—we notify you and offer a full refund).
  • Pricing errors (e.g., incorrect sale prices due to website glitches—we cancel and explain the issue).
  • Incomplete delivery information (e.g., missing unit number for an Old Reynella address—we contact you to confirm before canceling).
  • Suspected fraudulent activity (e.g., invalid payment details, duplicate orders with the same address).

Payment Terms

  • Accepted Methods: Major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Afterpay (buy now, pay later—split into 4 interest-free installments for orders over $50 AUD).
  • Payment Security: All payments are processed via PCI DSS-compliant gateways—your financial data is never stored on our servers.
  • Deposits: Customized items (e.g., engraved Enamel Pots) require a 30% deposit at order placement; the remaining 70% is due before shipping.

Product Descriptions

We strive for accurate details (sizes, features, materials) and images, but minor variations may occur (these do not count as “misrepresentation” under Australian Consumer Law if trivial):
  • Color Differences: Enamel Pot hues or Storage Box colors may vary slightly due to batch production or screen resolution.
  • Size Variances: Air Fryer interior capacity may have a 5% variance (normal for manufacturing), or Enamel Pot diameter a 1cm difference.
  • Feature Differences: Some Air Fryers may have slight variations in preset cooking programs (all core functions—fry, bake, roast—are included).
We resolve significant discrepancies (e.g., a “6L Air Fryer” that’s actually 4L) via return/exchange at no cost to you.

Limitation of Liability

Our liability is limited to the purchase price of the item(s). We are not responsible for indirect damages, including:
  • Loss of use (e.g., a delayed Air Fryer affecting meal plans).
  • Damage to property (e.g., a faulty Enamel Pot leaking and damaging a stovetop—we replace the pot but not the stovetop).
  • Food spoilage (e.g., a Storage Box lid breaking and ruining food—we replace the box but not the food).

Updates to Terms

We may revise these terms to reflect changes in business practices (e.g., new Air Fryer safety standards) or legal requirements (e.g., updates to the Australian Privacy Act). Updated terms are posted on our website—your continued use of our services constitutes acceptance. We notify you of major changes via email (if you opted in to communications).